Cancellation,
Reschedule Policy
Application for Cancellation / Reschedule
Subject to the terms and conditions in this Cancellation and Reschedule Policy and the Terms and Conditions of Service, Buyer may apply for cancellation and/or refund of the purchased items (“Item”) .
Cancellation Or Reschedule
This cancellation policy outlines key conditions for refund eligibility and associated fees when a customer cancels a booking. Here are the main points:
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Customers must provide notice to the provider when canceling.
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The provider will attempt to find an alternative customer for the canceled booking to reduce financial loss.
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If the provider succeeds in rebooking the slot, the customer may receive a refund, but an administration fee (minimum 18% of the price paid) will be deducted.
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If the canceled slot is reassigned to an existing reservation, no reimbursement is provided.
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Shifting a booking is treated the same as cancellation.
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No refund is granted if a customer representative fails to attend or complete a session.
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Cancellation fees vary based on notice period:
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No fee if canceled at least 90 days before the session starts.
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100% fee if canceled 89 days or fewer before the session starts.