Terms & Conditions

GENERAL TERMS & CONDITIONS (“GTC”) FOR TRAINING SERVICES

The GTC govern the provision of Training Services to be performed by VizThree. All Training Services are subject to the acceptance by VizThree of a Training Services Agreement ("TSA") expressly incorporating the GTC.

The preamble forms part of the GTC.

1. General: In the absence of a signed Agreement, any online reservation by the Customer of Training Services shall imply agreement by the Customer with the latest proposal made by VizThree and in any way with these GTC, which together shall constitute the Agreement. The Agreement (as it may be amended pursuant to its provisions) constitutes the entire and complete understanding of the parties on the subject matter hereof.

2. Training Services: Training Services will only be provided to those individuals presented by the Customer to receive the Training Services in the course of their job-related duties for the Customer or pursuant to a contract to provide training services between Customer and Trainees. The Customer is not entitled to assign, transfer, sublet or otherwise dispose of its rights and interest in or under the Agreement unless specifically otherwise agreed by VizThree or the Provider.

3. Schedule: VizThree shall advise Customer of its training schedule within a reasonable period prior to the start of such training. In the event Customer fails to use any Training Services during Confirmed bookings, for any reason other than unscheduled maintenance, Training Services shall nonetheless be fully payable to VizThree. Failure of a Customer to show up for, or to complete, a Confirmed training for any reason whatsoever (including late arrival) does not constitute a valid reason for non-payment to VizThree.

4. Fees and payments: The Customer shall pay to VizThree for the booked Training Services the prices specified online or otherwise quoted. The fees are inclusive of all duties, taxes or other levies, as applicable in the relevant country of performance, which shall be added by the Provider to the invoice and paid by the Customer. The fees are based upon the contents of the subject Course as on the date of execution of the purchase order(s). The Customer acknowledges that any change to such contents due to any requirements of either Customer or any regulatory authority shall result in an amendment in such fees, taking into account the extent of the changes. The amended rates shall become effective per the date such changes materialize. 

5. Suspension / Self suspension / Out of Course: The customer will be charged for the training completed and will only be refunded for the training not completed base on decision by VizThree. Once Suspension/ Self suspension/ Out of Course is served to Customer, VizThree will compute the amount of refund base on VizThree’s accounting practice. VizThree will NOT refund the customer the whole course fee.  

6. Defects: If there is a defect or deficiency in the Equipment that materially affects the portion of the training to be or being done by the Customer, it will be entitled to either continue with the training, in which case it will be deemed to have successfully completed the booked training session or, alternatively, to suspend the training. In all cases, the Customer shall promptly report any defects or deficiencies in the Equipment to the Provider. If the Customer suspends the training, the Provider shall promptly address any such defects or deficiencies and shall in consultation with the Customer determine the extra time required in completing the training and the date and time on which the training can actually be completed. VizThree's liability for (parts of) training sessions lost as a result of such defects or deficiencies will at all times be limited to the rescheduling of these (parts of the) training sessions within a reasonable period, at mutually agreeable time and for such period of time required to achieve the training objective of the training session at issue. If the Customer so wishes, it can also be reimbursed for the (parts of) training sessions lost proportionate to the invoiced amounts for such (parts of the) sessions.

7. Compliance with laws and regulations: The Customer will comply with all applicable laws, rules, regulations, company practices, directives and codes of conduct in the location where the Training Services are provided as well as all terms and conditions.

8. Use of Equipment: The Customer agrees to prudently use any Equipment and Training Materials upon which it receives Training Services and it shall be responsible for any losses, damages, costs, expenses and fees incurred directly or indirectly as a result of the use of the Equipment and Training Materials.

9. Standard of Performance: The Training Services shall be performed in accordance with the standards and practices pertaining to the Provider. The Customer shall at all times be solely responsible to ascertain that they meet the entry level requirements of the Course as promulgated in the Syllabus and their ability to sufficiently understand English. VizThree shall not be responsible for the competency of any of the Customer. VizThree does not guarantee that any person receiving the Training Services will achieve the necessary proficiency to qualify for any license, certificates or ratings issued by any regulatory agency or government authority and the Customer shall be solely responsible for applying for same. If the Provider believes that Customer require any remedial or excess training to successfully complete a Course, the Provider will timely advise the Customer. If so instructed by the Customer, the Provider shall provide such remedial or extra training against published list prices.

10. Training Material: The party providing the Training Material for the performance of the Training Services warrants that it is the owner thereof or that it has the right to provide same to the other party and license such other party to use same for the Training Services and it will indemnify and keep the other party harmless from and against any claim and/or liabilities whatsoever related to the infringement by such Training Material of any third party rights. Any Training Material to be provided by the Customer to VizThree for the proper performance of the Agreement shall be timely made available by the Customer. Any Training Material used shall be for the sole purpose of the Training Services and the Customer shall ascertain that such material shall not be used or applied for operational purposes, like for operating or maintaining aircraft. Any Training Material compiled by VizThree on the basis of documentation provided by the Customer pursuant to this clause shall become proprietary data of VizThree.

11. Title: The Customer acknowledges that the Equipment, the Training Material as well as any specifications, plans, drawings, technical documents, software and anything else that may be viewed by the Customer during the course of the Agreement, unless specifically provided by the Customer, is proprietary to VizThree (the "Proprietary Items") and is provided to the Customer solely for the Training Services purposes under the Agreement. The Customer agrees to use only those portion of the Proprietary Items as authorized by VizThree and in the manner instructed by VizThree. The Customer recognizes and agrees that it shall not have any claim or right with respect to any Proprietary Item provided by VizThree.

12. Confidentiality: The Customer agrees that it shall not copy, reverse engineer, attempt to revert to source code, disclose, transfer or distribute to anyone, any of the Proprietary Items and any material related thereto or remove same from the location where the Training Services are provided. The Customer shall not reproduce by any means, including by drawings, sketches or pictures, by camera, video or the use of any other type of technology, any of the Proprietary Items. The Customer further agrees to keep confidential the terms and conditions of the Agreement that are of a commercially sensitive nature. The Customer is responsible for ensuring that all training pursuant to the Agreement have been informed thereunder and more specifically of the undertakings indicated in this provision and are bound by the confidentiality undertakings. The Customer shall, if so requested by VizThree, provide VizThree with such Customer specific information as may be required for security purposes. The Customer explicitly authorizes VizThree to process, file and archive such specific information, including data of a personal nature. 

13. Indemnity and Insurance: Unless caused by the willful misconduct or gross negligence of VizThree, its officers, directors, agents, servants, employees ("Indemnitees"), the Customer will indemnify and hold harmless the Indemnitees from and against any and all claims, suits, judgments, damages, liabilities and losses, including costs and expenses incidental thereto of any nature whatsoever and regardless how caused, arising out of or attributable to any training, advice, assistance or services provided hereunder or any other matter related to this Agreement. Each Party agrees that it will maintain, at its own cost and expense, insurance in accordance with applicable legislation and industry standards, which insurance shall include without limitation, general liability insurance, worker's compensation and employer's liability insurance. The Customer training with VizThree should be insured in respect of liability arising from loss of or damage caused to VizThree's property. If so requested by VizThree, the Customer shall provide VizThree with a certificate, evidencing adequacy of its insurances as required hereunder and by law.

14. Limitation of Liability: Other than as provided in Clause 6 (Defects) and in Clause 13 (Indemnity and Insurance), VizThree shall not be liable to the Customer, under any circumstances, for any losses, damages, liabilities, costs, fees or expenses (including but not limited to loss of revenue or profit or for any special, consequential, indirect, incidental punitive or exemplary damages) incurred by the Customer  related to this Agreement and/or the Training Services provided, or the lack thereof. VizThree is not responsible for any personal property of the Customer present on VizThree's premises. The Customer waives its rights of recovery against all Indemnitees for damage to the property of the Customer and/or for property for which the Customer is responsible. VizThree's maximum liability under this Agreement shall be limited to the funds actually received by VizThree from the Customer net of taxes, during the calendar year in which the event giving rise to the claim occurred.

15. No Waiver: The Agreement may not be amended except by written instrument executed by each of the party. The failure by either party to enforce the provisions of the Agreement shall in no way be construed as a waiver of such provisions.

16. Notices: Notices or communications pertaining to the Agreement must be given in writing and delivered to the addressee at the address indicated in the TSA (or such change thereto duly communicated in writing to the other Parties) by email, or WhatsApp messages, and, if so delivered shall be deemed to have been received by the addressee on the day on which it shall have been actually received, signed as received or, if sent by email, upon the next business day following electronic acknowledgement.

17. Force Majeure/Excusable Delay: Dates and times by which VizThree is required to perform any obligations shall be postponed automatically for the period of time that VizThree is prevented from meeting such obligations by reason of any cause beyond its reasonable control, provided VizThree promptly notifies Customer of the commencement and nature of such cause and the probable consequences thereof. However, VizThree shall use all reasonable efforts to minimize the effects of any excusable delay hereunder.

18. Amendment: The Agreement may not be amended except by written instrument executed by each of the Party.

19. Integral Part & Order of Precedence: The GTC shall form an integral part of the TSA. In the event of inconsistencies, the terms of the TSA shall prevail. 

20. Severability: If any term of the Agreement is determined to be invalid or legally unenforceable, all other terms shall remain in force. If the economic and legal substance of the Agreement is affected in any manner materially adverse to any Party; the Parties hereto shall negotiate in good faith to modify the Agreement, so as to give effect to the intent of the Parties, as far as reasonably possible.

21. Survival: Termination or expiration of the Agreement shall not affect the rights or obligations of any Party hereto: a) with respect to any payment for Training Services rendered prior to the date of termination; b) pursuant to Clause 12 (Confidentiality), Clause 13 (Indemnity and Insurance), Clause 14 (Limitation of Liability) and Clause 22 (Applicable Law & Dispute Resolution) respectively; or c) pursuant to any other provision of the Agreement that, by its nature and context, is intended to survive.

22. Applicable law and Dispute Resolution: This Agreement shall be governed by and construed in accordance with the Laws of Singapore. All disputes, controversies, or differences arising out of or in connection with this agreement shall first be submitted to the Singapore Mediation Centre ("SMC") for resolution. The disputes, controversies or differences shall be referred within fourteen (14) days from the time they arose, in accordance with the Mediation Procedure for the time being in force, unless any of the parties serves a written notice on the other party and the SMC stating it does not agree to submit the matter to mediation, or that it will be submitting the dispute for arbitration or litigation. The parties agree to participate in mediation in good faith and undertake to abide by the terms of any settlement reached. The right to have disputes, controversies or differences arbitrated or party and the SMC stating that it does not agree to submit the matter to mediation as it will be submitting the matter for arbitration or litigation.

23. Entire Agreement: The Agreement constitutes the entire agreement between the Parties and supersedes all prior understandings with the subject matter hereto. However, if Customer issues a purchase order for the Training Services, any terms and conditions in such purchase order, other than those expressly accepted by VizThree, and in particular any standard terms and conditions of Customer, be they in small print, printed on the back of such document or incorporated by reference (other than the TSA and the GTC), shall be inapplicable and shall have no force or effect.

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Last update: 05 June 2025